Friends Helping Friends
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Mission Statement
Friends Helping Friends (FHF) is a multidisciplinary not-for-profit outpatient behavioral counseling practice that offers mental health and substance abuse services to the communities of the Greater Toronto Area. Our focus is to provide cost-effective, quality treatment for clients of all socio-economic status and backgrounds, including single mothers, youth, elderly and adults. Our mission is to create, promote, and maintain a positive customer relationship with our clients, associates and staff, and our community.
About This Cause
The market for behavioral health services is healthy. Before now, people found solace in illegal drugs and alcohol without really understanding the consequences of using these substances. But now, more and more people are becoming aware of the health risks of drug and alcohol addiction. While most people have a strong desire to quit and start leading a healthier lifestyle, they find this hard to achieve even after several attempts. The heightened awareness creates demands for quality behavioral counselling and rehab centers that can provide support, understand behaviors and offer treatment. This should help sustain the anticipated projected growth. FHF’s keys to success include: marketing, service quality, growth potential, implementing an effective cash flow plan, achieving efficiency, running our counseling center professionally, and maintaining a serious business discipline in everything we do. Behavioral and health counseling and educational training services have an excellent demand and growth rate. We are living in an age where new techniques for mental and health counseling are in great demand. Our center will differ from the traditional counseling services because of our added personal touch. Our mission is to empower disadvantaged and disenfranchised individuals of all ages, families, and youths to take control of their destiny and function productively by providing them with the necessary skills to realize their dreams, through counseling, education, social skills training, motivation, and participating in the treatment of abnormal behaviors to become successful. Our objectives are to: · Provide counseling to all age groups, individuals, couples, and families. · Provide various therapeutic disease-focused group sessions (i.e., alcohol addictions, drug addictions, gambling addiction, gaming addictions, troubled children/youth). · Provide wellness, health prevention and maintenance groups. The key to success for this turnkey project includes: · Obtaining a charitable organization status. · Secure initial working capital. · Contracting with clinicians using reasonable rates. · Be cash-flow positive on a forward basis by the first year of operation. · Being affiliated with a well-respected community hospital. · Community awareness of services provided by the FHF. · Staff commitment to excellence, accessibility and responsiveness to the needs of the clients. · Functioning as an organization that is fluid, responsive, and willing to change in order to meet the frequent shifts of the behavioral health industry. · Developing and implementing a successful billing and collection system. FHF’s cash flow plan is to: · Clearly understand the mental health education market and competition while continually adjusting accordingly. · Maintain enough money on hand each month to pay the cash obligations the following month. · Keep enough cash, as needed cushion for security, on hand to cover expenses. · Identify and eliminate deficiencies or surpluses in cash. · Alter business financial plans to provide more cash if deficiencies are found. · Reduce accountant expenses by using in-house expert. The business plan provides a map for sustaining growth, improving revenue collections, and increasing our bottom line to produce a profit to manage the operations of the not-for-profit organization. Business Overview Description of the Business FHF is a not-for-profit organization. Our vision is to support the disenfranchised clients facing addiction challenges to a condition of empowerment and self-determination, by enabling them to employ innovative strategies to produce desirable actions that lead to healthy results. FHF is dedicated to the community it serves. Addiction spans across all ages, education, income levels, cultures and backgrounds. Counseling services will be made available to clients with addictions and their immediate family members. Services will be offered for process addiction such as drugs, alcohol, and behavioral addiction such as gambling, sex, shopping. Although the FHF is a new company, we are capable of offering an array of outpatient behavioral health services. Through seminars, therapeutic groups, individual, couples, and family counseling, the FHF strives to raise public awareness to the needs of at-risk residents within our community. Services are designed to strengthen and increase self-esteem, self-respect, and respect for others in society, promote health, and to address issues relating to improving the quality of their lives. The FHF has identified several behavioral health players who have a strong foothold in the Greater Toronto Area. The Centre for Addiction and Mental Health (CAMH) is Canada's largest mental health teaching hospital and one of the world's leading research centres in its field. CAMH is fully affiliated with the University of Toronto and is a Pan American Health Organization/World Health Organization Collaborating Centre. With a dedicated staff of more than 3,000 physicians, clinicians, researchers, educators and support staff, CAMH offers outstanding clinical care to more than 34,000 patients each year. CAMH provides a wide range of clinical care services for patients of all ages and families. It should be noted that there is an abundant supply of behavioral health providers/institutions within the GTA. They include: psychiatric hospitals, residential facilities, outpatient group practices that vary from public to private organizations, solo practitioners, social workers, family doctors, treatment centres, family counseling centres, and, religious organizations. One in five Canadians will experience a mental health problem or illness every year. Despite how common it is, mental illness continues to be met with widespread stigma: in hospitals, workplaces, and schools; in rural and urban communities; even among close friends and families. It occurs around the world, not confined within national boundaries or cultural groups. Perceived Stigma: There are still attitudes within most societies that view symptoms of mental illness as threatening and uncomfortable, and these attitudes frequently foster stigma and discrimination towards people with mental health problems. Such reactions are common when people are brave enough to admit they have a mental health problem, and they can often lead on to various forms of exclusion or discrimination – either within social circles or within the workplace. People don’t seek counseling as they worry that others will think and that they will be labeled for life. Awareness and Education: Reducing stigma requires a change in behaviours and attitudes toward acceptance, respect, and equitable treatment of people with mental health problems and mental illnesses. Reducing stigma and discrimination are key to improving not only individual quality of life, but mental health systems. This happens by understanding that mental illness is not anyone’s choice and recovery is possible with appropriate treatment and supports. The more stigma can be reduced, the better the outcomes for people and programs promoting mental wellness. With greater awareness and knowledge, clients and their loved ones, are utilizing the behavioural therapy and counseling sessions. Initial counselling begin as one on one sessions, and later branch on to group therapy.