DISTRESS CENTRE OF NIAGARA INC.
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Mission Statement
Skilled Responders supporting the safety and emotional wellness of those in need.
About This Cause
Distress Centre Niagara is a charitable, non-profit organization established in 1970 under the name Care-Line. In 1998, under the name of Distress Centre Niagara the service expanded to providing services to all municipalities by providing toll-free access across the region. Distress Centre Niagara is committed to providing free, confidential 24-hour, 365-day telephone support and crisis/suicide prevention and intervention to individuals in need in the Niagara Region. Along with the Distress Line program, Distress Centre Niagara also provides support on the Mental Health and Addictions Line and Niagara Online & Text Crisis Service. We are also a proud member of 9-8-8 The Mental Health Addictions Access Line is a program offered by Distress Centre Niagara. The program was launched in 2014 to provide centralized information about mental health and addiction services across Niagara. At the time individual agencies or intake staff did not necessarily know the full extent of services across the region beyond the services provided by their own organization. The person often had to find and contact the various services, sometimes with multiple calls, and usually at a time when they were emotionally vulnerable. Agencies and organizations recognized that they needed to collaborate in providing one place where people could find support and be directed to the service they needed. Niagara Text and Chat Service is a service available 12/7. It is a safe, confidential service available to everyone regardless of age, issue or concerns. The service provides one-on-one conversation for anyone not comfortable using a telephone or would prefer to communicate with someone online or by text.