HOPE CLINIC AND CARE CENTER INC
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Mission Statement
Our mission is to partner with the community to help improve the health and well-being of the medically uninsured and underinsured of the Fox Valley by providing access to quality care for the healing of body, mind and spirit.
About This Cause
Hope Clinic is the only truly free primary care medical clinic in the Fox Valley; no services are ever billed for patient care. Patient eligibility begins at 300% of the Federal Poverty Guidelines and more than 80% of our patients fall below 200%. Other organizations and medical centers in the area serve those with low incomes but either charge a sliding fee based on income or offer financial aid to offset some costs. We work carefully with these and other organizations with the objective of providing the absolute best medical outcome for patients. We work in concert on behalf of the patient, not in competition for the patient, in order to avoid redundancies and expand services where needs exist. The Hope Clinic has a Social Assistance referral program tied to patients’ primary care visit that allows us to treat the whole person by offering other local agencies and their assistance to patients in need of help with rent, utilities, food, shelter, jobs, etc. This is unique to our Clinic. Additionally, Hope Clinic prides itself in spending quality time with our patients so that we’re sure to evaluate all aspects of the patients’ health and well-being. All new patient appointments are scheduled for a full hour, with follow-up appointments for one-half hour to a full hour as required for continuity of patient care. Many of our patients have been forced to neglect signs of ill health for too long due to inability to afford health insurance or the large deductibles necessary for the most basic care. We seek to fully address as many patient health problems as we can. This may involve referrals to specialists that will see our patients for no charge, low cost MRI’s and x-rays, financial counseling, and many other support services provided by other service agencies in the community. We carefully follow up with the patients on those recommended referrals; they are never ‘out of our hands’ when they are referred. As an indicator of our commitment to providing quality care, Hope Clinic is a proud recipient of the Silver Seal of Excellence from the Wisconsin Association of Free & Charitable Clinics, Inc. 2019 was another growth year for the Clinic. We completed our 4th year since we opened in 2015. Our achievements for 2019 include the following: • Added 1 ½ days of clinic availability in June • Completed our 2nd Annual Hope That’s Free Golf Outing • One of our providers participated in a Medical Mission Trip to Peru • Conducted over 1800 visits in 2019 • Served over 466 new patients in 2019 • Started a Social Assistance Referral Program in June and made over 480 social assistance referrals in 2019 • Awarded the Silver Seal of Excellence from the Wisconsin Association of Free & Charitable Clinics (WAFCC) • Chosen to participate in a 2020 national quality pilot for Roadmap to Health Equity The Hope Clinic was chosen by the Roadmap to Health Equity Program to participate in a Pilot program for Quality starting in January 2020. Without your support we would not be able to continue our work for the community! Our patient satisfaction surveys scored above 4.8 out of 5 for each question. The questions are: • Was your appointment available within a reasonable amount of time? • Rate the courtesy and friendliness of the receptionist? • Rate the courtesy and caring of your nurse? • How would you rate the amount of time spent with the provider? • How would you rate the quality of care you received at the Hope Clinic? The surveys did contain comments, here are 10 of those comments below: • I am treated with great respect by everyone! I love them all and pray that God blesses everyone! • Thank you so much!! • Very helpful. • Y’all got me right in • Ann the support staff is very pleasant and helpful • Thank you for the great care and concern expressed by everyone • The treatment has been top notch. The staff is very friendly and caring. Thank you • You are all amazing, a God send. I don't know what I would do without you all! Everyone is so kind and nonjudgmental! • this is a super wonderful clinic and such a blessing without insurance • The nurse went above and beyond getting me phone numbers of community health and their dates and times for vaccines. Also, Ken gave me an additional med for 1 month to try before I incurred the cost of them. As you know, the Hope Clinic & Care Center provides individuals with much needed essential medical care. We provide general physical medical examinations, laboratory testing, prescription assistance, physical therapy, wellness coaching and mental health counseling. The men, woman and children we serve do not otherwise have access to quality affordable medical care. The families that we serve are working households, yet many of them do not have basic necessities, and some are homeless. Every week, we see lives changed since connecting with the Hope Clinic & Care Center.