KYLE PLUSH ANSWER THE CALL FOUNDATION
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Mission Statement
Uplifting families and communities to live their best lives and advocate for common sense public policy that fosters safer, friendlier, and more resilient communities. Vision Statement: Answer The Call To Be Your Best Self Every Day
About This Cause
We can all support a cause focused on improving our emergency response system in Cincinnati and across the United States. 1. Support dispatchers and their supervisors to be their best selves each day as they manage over 650,000 emergencies per day. National industry certification for 911 operators and dispatchers – in some parts of the U.S. you have to have more training to be a licensed hair dresser than a 911 call taker. We hope to help fund training courses and certifications for 911 professionals. 2. Effective quality assurance that embraces a system of continuous improvement. Leaders will provide positive feedback to call takers and dispatchers to support and encourage active and effective caller engagement. Tap into the expertise and knowledge of hands-on 9-1-1 telecommunicators to perfect the caller-to-resource system where ever they are located Pro active management versus reactive – Let them know when they are doing a good job to promote job satisfaction and catch early on when something or someone needs additional training or support 3. Recruit qualified, experienced and skilled leadership in the 911 Centers. Directors that can support the dispatchers and call takers with continuous training Promote job satisfaction Leaders who have experience running a communications center Leaders who are interested in being a part of the 911 community and want to support continuous improvement throughout the industry 4. Establish a secondary non-emergency, easy to remember number (example 311) that routes the non-emergency calls to local police. This will help unburden the 911 centers so they can focus solely on true emergencies Educate the public as to appropriate reasons for calling 911 Enforce consequences currently on the books for misuse of 911 There are technology solutions available to help 911 overcome infrastructure and funding limitations. When critical seconds and minutes count, when 911 call takers have more of the caller’s information, they can use that precious time to proactively help with the caller’s crisis instead of gathering facts about who is calling. Our family is advocating for people to register on the Smart911 website — a system which will only help save the lives of those who share their information with the 911 call takers. We want to make it clear that our family’s support of Smart911 is not in lieu of systemic changes that would benefit everyone, not just those that sign up We also advocate for 911 centers to adopt the RapidSOS technology — a software update that is free to public safety and enables 911 to receive more accurate caller location and additional data for millions of Americans 5. Mental health for the 911 telecommunicator. -EMDR Therapy -Contact a local Therapy Dog Program in your area to set up visits once or twice per week. When all is said and done, the foundation seeks innovative concepts designed to save lives. This starts with all of us doing our best.